Frequently Asked Questions
How quickly will my order ship?
Most in-stock orders are processed and shipped as quickly as possible during normal business hours. Once your order ships, you’ll receive a confirmation email with tracking information.
Do you offer free shipping?
Yes. We offer FREE shipping on orders over $200.
How can I track my order?
Once your order ships, you’ll receive an email containing your tracking information.
What payment methods do you accept?
We accept all major credit cards through our secure payment processor.
Can I return products?
Please see our Shipping & Returns page for complete details regarding returns and exchanges.
Do you ship to all states?
Some products may be restricted in certain states or local jurisdictions. Customers are responsible for ensuring the products they purchase are legal where they live. Please review our Age & Legal Compliance page before ordering.
Do you sell firearms?
At this time, JBBullets.com focuses on bullets, ammunition, reloading components, optics, and related shooting products. Product offerings may expand over time.
How do I contact customer support?
Email: support@jbbullets.com
Phone: (308) 382-9573
We’re happy to help with product questions, order status, and general inquiries.
Are my payments secure?
Yes. All online payments are processed through a secure, encrypted payment gateway. JBBullets.com does not store your complete credit card information.
Can I cancel or change my order?
If your order has not yet shipped, we’ll do our best to accommodate changes or cancellations. Please contact us as soon as possible after placing your order.
After you publish it, add FAQ to your footer under the Customer Service section.
One question I’d like you to think about
Because you’ve been in this business for decades, what are the questions customers ask you most often?
For example:
- “Which bullet should I use for deer hunting?”
- “What’s the difference between FMJ and HP?”
- “Can you help me choose a bullet for reloading?”
- “When will this item be back in stock?”
We can build those into the FAQ too. A good FAQ doesn’t just answer questions—it helps customers feel confident buying from you and can reduce support calls. I think that’s one of the advantages JBBullets.com has as a family-owned business with decades of experience.
